|
Mailsage is committed to offer our customers industry leading technical service and support. We understand that email messaging system is the bloodstream of modern business. Downtime of the email system is intolerable no matter how short it is.
Mailsage customer support program
provides one of the most comprehensive pre-sales and after-sales technical support.
Our Support Services :
 |
Pre-sales support |
|
Our experienced representatives are ready to answer your question and provide you suggestion to meet your mission critical messaging requirement. You could contact us by email or phone.
|
|
|
|
Telephone and e-mail support: |
|
During business hours you will get technical advise to resolve problem on your Mailsage server, you will get technical advise to resolve problem on your products or subscribed services.
|
|
 |
|
Monday to Friday: 9am to 6pm |
|
|
Saturday: 9am to 1pm |
|
|
|
|
Upgrade notifications and software upgrades
|
|
|
|
Emergency on-site support
|
|
|
|
Active monitoring of server health status
|
|
|
For every Mailsage product you purchase, it is supported up by a team of experience engineers who are ready to answer your call. We provide a free 12-month technical and software support for every newly installed Mailsage system. Customers will obtain latest software update including newly developed function. Please consult your Mailsage sales agent or contact us for specific support information. You could also read our Support Terms.
|
